Public Portal Template for 135 Urban Local Bodies

Challenges

Municipal Administration wanted a consistent user experience across all 135 Urban Local Body (ULB) websites offering both offline and online Government to Citizen (G2C) services. Currently these 135 ULB website had been developed as static pages without any web content management platform, where content updates to all 135 websites need technical know-how of coding HTML, PHP, and JSP. Content updates for public consumption like municipal announcements, media gallery, news and events, Government Orders were delayed due to technical know-how issues on static web pages. User interface design inconsistency across 135 ULB websites led to unwillingness of transferred municipal staff and citizen to access different versions of the municipality sites within the same State of Tamil Nadu.

Solution Offered

An SharePoint 2013 based ULB Web portal Template was developed to maintain user interface design consistency across all 135 ULBs in the State of Tamil Nadu. As a Pilot, Tiruchirappalli Municipal Corporation was taken for ULB Template creation which included Web Content Management features from SharePoint for Content Approval workflow and scheduled publishing with web page version management. Visio servicers was used to visualize organization hierarchy with ULB Officials picture and contact details. Cross site publishing feature of SharePoint was utilized to link Government Orders, Acts and Rules to prevent data duplication across 135 ULB’s web portal. City Information on public utilities like Hospital, School, Municipal Building, Parks, and Transport Hubs were visualized by linking online mapping service Google maps for data managed in SharePoint Portal.

Business Impact

Web Portal developed provided information access in one-two clicks, Government departments (G2G), businesses (G2B) or citizens (G2C) can navigate and access information with ease. Improved localization by providing a Tamil language variant to the English language website. With the success of the TiruchirappalliULB Portal Template implementation, Municipal Administration is working on rolling out 134 more Urban Local Body websites with consistent user interface design for both offline and online Government to Citizen (G2C) services.

Technology
  • Windows Server 2012 Datacenter
  • SQL Server 2012 Enterprise
  • SharePoint Server 2013 Enterprise
Business Need
  • Web Content Management
  • Enterprise Portals
Our Work

A SharePoint 2013 based ULB Web portal Template was developed to maintain user interface design consistency across all 135 ULBs in the State of Tamil Nadu.

CMA Portal
CMA Portal