Background
In an effort to standardize the constitutionally mandated functions of ULBs and to incentivize them towards better performance, the Government of Tamil Nadu has introduced the 'Hon'ble Chief Minister’s Award to the Best Urban Local Bodies (ULB). The performance evaluation exercise seeks to provide essential criteria against which the awards will be decided.
Objective
- Establishing meaningful and measurable performance measures for a wide range of ULB service delivery and support areas
- Streamlining inconsistencies in data collection and representation
- Enable fact-based decision making within ULBs
- Encouraging continuous organizational learning, change & facilitate exchange of best practices
- Providing a strong empirical basis for targeting policy interventions in the State
- Empowering the council, staff, and citizens with information
Solution Offered
Development of centralized web based Assessment Questionnaire MIS and Dashboard Application for assessing by MAWS Secretary, CMA, CoC, DoTP, Department heads and respective ULB commissioners.
Parameters were the broad areas that capture the main service delivery functions of the ULBs.The metrics were identified for various tiers of ULBs depending on the actual level of service delivery responsibilities of the ULBs.
The basic structure for assessment is listed below,
- Water Supply
- Solid Waste Management
- Sanitation
- Financial Management
- Street Lights
- Public health
- Poverty Alleviation
- Special Initiatives
Figures below depict snapshots of the dashboard. This application will be easy to navigate and user-friendly. This will allow users to constantly track their performance.
